Staff are rude, dismissive and unfriendly, especially the younger guy with the glasses. Staff need to go on a 'customer care' or 'customer service' course. Area is unsafe - stones were thrown at the hotel windows early in the morning. Facilities are very basic and dirty; rooms are tiny and uncomfortable. Nor is it a gay-friendly hotel, as they claim. Price-wise they are in the same bracket as Travelodge, Premier Inn, but do not offer anything those chains do - will not stay there the next time I am in Birmingham later this month.

This is a mans bars for men who want other men, it has exceptional character and strikes me as a bar/inn not associated with big corporations out to get your money. It is filled with dark colors and wearing leather, rubber and even a gas mask wouldn't look out of place in here ;) Put it this way if Tom of Finland was sitting at the bar he would just blend in with the background. I've stayed in the hotel many times and I would call it luxury compared to the surrounding corporate controlled hotels.

Rude staff and the noise from the bar was unbearable. I asked them to move us to a more quite room and was told no you can like it or leave, so we did. I have emailed the owner months ago and as yet had no reply.

What age group tends to go to this pub? And what is a Friday night like?